Terms & Conditions

Thank you for visiting the 2020 Optical store website. By using the website you agree to be bound by the terms and conditions set out below. We make changes to the site, terms and conditions and details displayed on it, so review the terms and conditions regularly for updates and changes. The use of the website shall be deemed to be your acceptance of these updates and changes and when placing an order the acceptance of the terms and conditions must be renewed.

The 2020 Optical store will not be liable to you where we are unable to meet any of our obligations to you as a result of any circumstances or cause beyond our control. These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.

1. Contact Lens Sales Requirements

In order for the 2020 Optical Store to process your order you must understand and agree to the following

a)      We will supply contact lenses in conformity with the details supplied by you.

b)      We trust that the information given by you is the correct contact lens prescription provided by a qualified optician or contact lens practitioner.

c)      The contact lens prescription must not be more then 12 months old.

d)      We reserve the right not to supply you with contact lenses if we consider the contact lenses requested according to your contact lens prescription are not suitable.

e)      We cannot be held responsible for your lack of suitability to wear contact lenses as detailed in your contact lens prescription or for your overall suitability to wear contact lenses.

f)        You have not been advised to stop wearing contact lenses by a qualified optician, contact lens practitioner or medical practitioner.

g)      You must provide us with your current valid contact lens prescription in accordance to the terms and conditions set out for Contact Lens Prescription Requirements.

h)      You are ordering the contact lenses for yourself and are over 16 years of age.

2. Contact Lens Prescription Requirements

In order for the 2020 Optical Store to process your order we will need to see a copy of your contact lens prescription provided by a qualified optician or contact lens practitioner which must be less that 12 months old. The prescription can be sent to us using the  following methods:

a)      By fax to 02078715445 (please clearly indicate your name and reference number)

b)      By email to prescriptions@20-20.co.uk (a scanned copy of the original document and clearly indicate your name and reference number)

c)      By post to 2020 Optical Store 216-217 Tottenham Court Road, London W1T 7PT (clearly indicate your name and reference number). Please note a copy of the original or photocopy of the original prescription document from the optician is required.

d)      By giving us your opticians or contact lens practitioners details where you had a sight test and were given a contact lens prescription, we can then get the contact lens prescription from them.

If you have had a sight test at the 2020 Optical Store and were fitted with contact lenses or were given a contact lens prescription then we will have the prescription details on our records, please inform us of this. The contact lens prescription must not be more then 12 months old for us to process your order, if this is not the case we will contact you by email or telephone.

3. Prices and Payment

The prices shown on the site are inclusive of VAT. The prices shown on the 2020 Optical Store website are applicable only when placing an order via the website. Delivery charges will be clearly shown and included in the total cost of your order. The 2020 Optical Store cannot accept your order until it has been paid in full. We reserve the right not to supply you at our discretion and draw your attention to our terms and conditions concerning Contact Lens Sales Requirements and Contact Lens Prescription Requirements. Prices and quantities are detailed under the product. We accept all major Credit and Debit cards.

4. Cancellation and Returns Policy

If you wish to cancel your order, you must return to us any goods that have already been supplied to you in its original packaging and unopened. If you believe the goods to be faulty, incorrect or damaged upon delivery, we will cover the cost of return (provided that the means of return is agreed by us) and we will replace or exchange any such goods or we will refund you what you have paid, including carriage cost. Please keep proof of postage when returning goods. If you decide that you wish to cancel prior to receiving the goods you must notify us immediately, we will endeavor to prevent the goods being despatched, If we are unable to do this you will then have to return them to us. We will only refund for goods that have been returned to us within one month of the purchase date. Our policy does not affect your statutory rights. Please accompany any returns with a brief covering letter and a copy the receipt.

5. Refunds

Refunds will be made by re-crediting the payment card account from which the money was originally debited, or if you paid by cheque, by crediting the local branch of your Bank with the equivalent amount. All refunds will be made within 28 days of the cancellation of your order, for whatever reason (subject to your compliance with the terms and conditions relating to the Cancellations and Return). 

6. Exchange

If your contact lens prescription changes, contact lenses may be returned for exchange provided they are still 12 months within the expiry date, unopened, undamaged and in the original packaging. You are required to supply us with the new valid contact lens prescription. For the replacement 2020 Optical Store will charge the standard postage and packaging fee.

7. Product Despatch

All goods are despatched on clearance of funds, verification of the prescription and subject to availability. We despatch goods on the next working day upon receiving your order if we have the contact lenses in stock, otherwise we will contact you by email to inform you of the earliest despatch date.

8. Product Availability  

If any of the goods you order are not available for whatever reason, we will attempt to inform you of this by email or telephone, and if you wish we will cancel your order and refund you anything that you have paid to us.  

9. Contact Lens After Care

Should you require contact lens aftercare, you can come to the 2020 Optical and be seen to by our optician and you will be charged a consultation fee; However if you have had a contact lens fitting with the 2020 Optical Store and your contact lens after care is valid then the consultation fee will be wavered.

10. Promotions, Offers and Discounts

All 2020 Optical Store Promotions, Offers, Discounts, Loyaty card, Student card, 2020 card, Corporate card and Gold card discounts cannot be used towards purchases on the 2020 Optical Store website.

11. Disclaimer

Your use of the 2020 website ("Site") is at your own risk. The information given on the Site is for guidance only and we give no warranty as to the accuracy, completeness or relevance of this information. We give no guarantee, warranty or undertaking that any products you wish to purchase ("Products") will remain available or will meet your requirements, or that access to the Site will be or remain secure, uninterrupted or error free. It shall be your responsibility to ensure that the Products meet your specific requirements. The ranges of spectacles, sunglasses, contact lenses and contact lens solutions are for demonstrative purposes only and are indicative of what may, or may not be in stock within the 2020 Optical Store at any time. The products shown on this website are in stock as at the time of site content preparation and update, but are subject to availability thereafter.

12. Data Protection

2020 Optical Store utilizes the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside the 2020 Optical Store for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.

13. Keeping In Touch With You

We want to keep you up to date with news and information about what's happening at the 2020 Optical Store. You can choose what information you want to receive by completing and submitting the registration form. You can unsubscribe at any time by contacting us and amending your preferences. Please remember we will only send you e-mail updates to the address you enter on to the registration form and we will not pass this information onto any organization outside of 2020 Optical Store. If you choose to enter your mobile telephone number to receive text message alerts about offers from 2020 Optical Store you can unsubscribe by contacting us and amending your preferences. The 2020 Optical Store will not be held liable for the accuracy or otherwise, of any data including email addresses and mobile telephone numbers supplied to us. The 2020 Optical Store cannot verify or correct data without being informed by and with the consent of the individual, or individuals concerned.

14. Third Party Sites

You may be entitled to link from the Site to the websites of third parties ("Third Party Sites") or from Third Party Sites to the Site. We have no control over such Third Party Sites and therefore cannot accept responsibility for the material that is accessible from such sites and cannot guarantee that such sites will remain available for access. In particular, we have no liability to you in respect of any loss or damage that you may incur through purchasing products or services from Third Party Sites or placing relevance upon any information or material accessible on such sites or as a consequence of you being unable to link to Third Party Sites from our Site or from our Site to Third Party Sites.